Informations sur la livraison

En raison des changements en matière de réglementations douanières, nous sommes temporairement dans l'impossibilité d'envoyer des commandes d'une valeur supérieure à 150€. Afin de finaliser votre commande, le montant de votre panier ne doit pas être supérieur à 150€. Nous vous prions de nous excuser pour ce désagrément.

Service : Deutsche Post

Délai de livraison : 6 à 12 jours ouvrables à partir de la date d'expédition

Service : Deutsche Post

Délai de livraison : 6 à 12 jours ouvrables à partir de la date d'expédition

Service : Hermes

Délai de livraison : 6 à 12 jours ouvrables à partir de la date d'expédition

Service : Hermes

Délai de livraison : 8 à 12 jours ouvrables à partir de la date d'expédition

Je réside dans l'Union Européenne, dois-je payer des frais de douane?

Non, nos systèmes sont conçus pour couvrir ces frais en votre nom partout où ils s'appliquent. Cependant, dans le cas très rare où vous seriez facturé par erreur de ces frais de douane, veuillez nous contacter par email à [email protected] et nous vous rembourserons au plus vite.

Veuillez également noter que les colis peuvent faire l'objet d'inspections transfrontalières par les autorités douanières.

Si vous recevez un SMS ou un e-mail suspect indiquant que vous devez vous acquitter de frais de douanes avant de recevoir votre colis, veuillez contacter notre Service Clients au 09.75.18.22.01 ou par email à [email protected]

Mon colis sera-t-il retardé en raison du Brexit ?

Nous travaillons assidûment avec nos partenaires de livraison afin que nos colis arrivent aussi vite que possible. La grande majorité de nos colis sont livrés entre 6-12 jours ouvrables à partir de la date d'expédition, veuillez consulter nos informations de livraison mises à jour ici.

Livraison Internationale

Nos paquets sont pratiquement toujours en dessous des seuils de taxes locales, cependant dans de rares cas, les livraisons peuvent être soumises à des taxes et frais. WoolOvers n'est pas responsable de ces frais. Veuillez noter que la politique douanière varie beaucoup d'un pays à l'autre. Nous vous recommandons de conctacter votre bureau des douanes local pour plus d'information.

Tous les délais de livraison sont des estimations, WoolOvers ne pourra pas être tenu responsable de tout délai supplémentaire hors de son contrôle.

All items from Lakeland Leather will be dispatched by Lakeland Leather and arrive in a separate package to any other items you have ordered.

Lakeland Leather items will be dispatched with a signed-for next-day delivery service (except the Channel Islands, for which the delivery time is two days.) If you are not able to receive your delivery, the courier will leave a card either asking you to rearrange delivery, informing you when they will attempt redelivery, or letting you know where you can collect your parcel.

All items ordered from Moshulu will be dispatched by Moshulu and will arrive in a separate package to any other items you have ordered. Delivery time within the UK is 3 to 5 working days.

Items will be dispatched with Royal Mail.

All items ordered from Brook Taverner will be dispatched by Brook Taverner and will arrive in a separate package to any other items you have ordered. Delivery time within the UK is 2 to 5 working days, except in sales periods when it can be as long as 7 to 10 days.

Items will be dispatched with Collect +.

All items from Roama will be dispatched by them and will arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 3 to 5 working days.

Items will be dispatched with Royal Mail or Hermes. Next day deliveries will be dispatched with DPD.

All items from Catherine Tough will be dispatched by them and will arrive in a separate package to any other items you have ordered. The delivery time is 3 to 5 working days.

Items will be dispatched with Royal Mail.

All items ordered from Helen Round will be dispatched by them and will arrive in a separate package to any other items you have ordered. Delivery time within the UK is 3 to 5 working days.

All items ordered from Bee Good will be dispatched by them and will arrive in a seperate package to any other items you have ordered. Delivery time within the UK will be 2 to 4 working days.

Items will be dispatched with Royal Mail.

All items ordered from Woolroom will be dispatched by them and arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 1 to 2 working days within the UK with the courier DPD.

All items ordered from Rugged Nature will be dispatched by them and arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 3 to 5 working days within the UK.

All items from Liga will be dispatched by them and will arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 3 to 5 working days.

Items will be dispatched with Royal Mail.

All items from Wildlife World will be dispatched by them and will arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 3 to 5 working days.

Items will be dispatched with Royal Mail or DPD.

All items from Ivyline will be dispatched by them and will arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 3 to 5 working days.

Items will be dispatched with DPD.

All items ordered from Wild Sage + Co will be dispatched by Wild Sage + Co and will arrive in a separate package to any other items you have ordered. Delivery time within the UK is 3 to 6 working days.

Items will be dispatched with Royal Mail.

All items from Five Dot Botanics will be dispatched by Five Dot Botanics and arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee.

The delivery time is 3 to 5 working days. Items will be dispatched with Royal Mail.

​All items ordered from Secret Garden Distillery will be dispatched by Secret Garden Distillery and will arrive in a separate package to any other items you have ordered. Delivery time is 3 to 5 working days. You won’t be charged an additional delivery fee.

All items from Bathing Bunnies will be dispatched by them and will arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 2 to 5 working days.

All items from Traditional Garden Games will be dispatched by them and will arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 2 to 5 working days.

Items will be dispatched with Parcel Force.

All items from Lydia Miriam will be dispatched by them and will arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 3 to 5 working days.

Items will be dispatched with Royal Mail.

All items from Fieldware Co. will be dispatched by them and will arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 3 to 5 working days.

Items will be dispatched with Royal Mail.

All items from Black + Blum will be dispatched by them and will arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 3 to 5 working days.

All items from Be: Loved will be dispatched by them and will arrive in a separate package to any other items you have ordered. You won’t be charged an additional delivery fee. The delivery time is 3 to 5 working days.